The Sunhaven B&B Guest House Bournemouth - Terms

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Making the payment

We accept card payment, cheque or bank transfer. All card payments will be carried out securely over the phone. 

If bookings are made more than 56 days before your arrival date, then you need only make the deposit payment. This will consist of a refundable “damages” deposit of £150. This deposit is refunded 7days after the holiday, as long as no property is damaged or missing. In addition, a “holding” deposit of £100 per flat per week is also required to secure the booking (note: - both deposits are required for confirming the booking). Available dates will only be confirmed once payments for the deposits are received. Full payment is required fifty six days before your holiday start date. Full payment is required including the damages deposit for any bookings made within 56 days of your holiday start date.

Cancellation by you

Should you or a member of your party need to cancel your booking once it has been confirmed, the party leader (the person whose name and details appears on the booking form under this heading, or who has paid for the booking) must immediately inform us (telephone or email). In the event of a cancellation, should we be unable to re-let the accommodation, the party leader will be liable to pay for the total cost as per the reservation. We will where possible seek to alleviate the charge by re- letting the accommodation to cover as much of the cost as possible, however should this not be possible then the party leader will be responsible for the whole of the hire charge.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned. We strongly advise you to take out holiday/personal insurance to cover any eventualities that may result in you having to cancel your holiday.

Changes and cancellation by us

We reserve the right to refuse or cancel any reservation without being under an obligation to assign any reason and will accept no liability in respect of the refusal or cancellation. If we cancel a reservation already made then we shall refund all monies paid to us.

The proprietors cannot accept responsibility for the loss of guest’s property.

One car parking space is allocated per apartment, please park your car in one of the marked bays

Please remember we are a no smoking and no pet property

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